Last updated: 11 November 2026

This policy explains what personal information Buildings 2 Clean Ltd collects when you use this website or get in touch with us, why we collect it, and what your rights are. We keep it simple and only collect what we need to deal with your enquiry and run our business.

Who we are

Buildings 2 Clean Ltd (“Buildings2Clean”, “we”, “us”) is the data controller for the personal information described in this policy.

• Registered in England and Wales, company number 06403060
• Registered office: Unit D9 Taylor Business Park, Culcheth, Risley, Warrington, WA3 6BL
• Email: webenquiry@buildings2clean.co.uk
• Phone: 0161 839 4647

What information we collect

When you send an enquiry

When you fill in a quote or contact form, we collect your name, email address, postcode, the service you are interested in and anything you include in your message. If you call or email us, we keep a record of your contact details and what you asked for.

When you become a customer

If we carry out work for you, we keep the details we need to quote, schedule and invoice the job. This usually includes your name, company name, site address, contact details and job records such as surveys and before and after photos of the site.

When you apply for a job

If you apply to work with us, we collect the details you send, such as your CV, contact details, work history and qualifications.

When you browse the website

If you accept analytics cookies, we collect information about how you use the site, such as the pages you visit, how long you stay and the type of device and browser you use. This information does not tell us who you are. See our Cookie Policy for details.

How we use your information

• To reply to your enquiry and send you a quote
• To arrange, carry out and invoice cleaning work
• To keep records we are legally required to keep, such as tax and accounting records
• To consider your job application
• To understand how our website is used so we can improve it

We do not sell your information, and we do not send marketing emails unless you have asked us to.

Our lawful basis

Under UK data protection law, we must have a lawful reason to use your information. We rely on:

• Steps before a contract: replying to your enquiry and preparing a quote
• Contract: carrying out work you have agreed with us
• Legal obligation: keeping financial and health and safety records
• Legitimate interests: running our business, handling job applications and keeping basic records of past enquiries
• Consent: analytics cookies, which you can accept or reject at any time

Who we share it with

We only share your information with companies that help us run the business, and only as far as they need it. These include our website hosting provider, our email provider, our accountants and Google, which provides our website analytics. These companies must keep your information secure and can only use it for the service they provide to us.

Some of these providers, such as Google, may process data outside the UK. Where that happens, the transfer is protected by UK adequacy rules or approved contract terms.

We may also share information if the law requires it.

How long we keep it

• Enquiries that do not lead to work: up to 2 years
• Customer and job records: 6 years after the work is finished, to meet tax and legal requirements
• Unsuccessful job applications: 6 months
• Analytics data: up to 14 months

Your rights

You have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct anything that is wrong
• Ask us to delete your information
• Object to or ask us to limit how we use it
• Withdraw consent at any time, where we rely on consent
• Ask for your information in a format you can take elsewhere

To use any of these rights, email webenquiry@buildings2clean.co.uk or call 0161 839 4647. We will reply within one month.

How we keep it safe

The website uses a secure HTTPS connection, and access to enquiry and customer records is limited to staff who need it.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.